Words are not only a communication tool, but also explain how skillful you are.
The author suggests to replace a few words in order to show that you are in control of your business. For example, avoid saying “I can’t”, “I don’t have time” or “it is not my job” or “I do not know”. Give a specific date instead of saying “soon”.
Whether you agree with the author or not, I believe one should always walk the extra miles for the customer and should always care about acquiring new skills that strength the business.
7 Words and Phrases That Make People Think Less of You Professionally https://flip.it/WU3Fuv
Skill Up & Thrive 