the problems with CD learning: (CBT)
- the content was not any good.
- the learning was not authentic.
- form over substance
- one size did not fit all.
- the technology was a barrier.
- it was useless after the initial use.
- the learning was not reinforced.
- there was no support for it.
- it was against the culture.
- it was just plain boring.
- it was “shovelware.
on line training:
- goals that are meaningful and motivational.
- learning by doing – the power of simulations.
- learning from mistakes.
- robust coaching and feedback.
- expert modeling and stories.
- authenticity
- reuse after learning.
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Knowledge management:
KM is about creating communities where people can share what they know and other people can use this knowledge. it is not information posting only. it is a sharing and discussing place for people have something together like an organization. knowledge is more than what people know, it is what an organization knows.
type of KM:
- explicit: that is found in documents and training. it is easy described.
- tacit: it is a hard one such as the skills that a leader has. it is difficult to convey that is why sharing it would help other people.
explicit and tacit are related to each other, they even interact.
however, Km benefits:
- learning: learn and apply information in new situations
- vision and action: sees and reacts to the world around it
- memory: storehouse for the collective intelligence of the firm
- toolbox: access to performance support tolls and systems.
- creativity: serves as a brainstorming forum
- integration: brings the firm together
KM levels:
- document management
- information creation, sharing and management
- enterprise intelligence
Performance support:
a tool or a system that helps you do a better and faster job with less cost and without having to learn directly. so the goal of it is to speed the individuals in their work with minimal support from people. such as: checklist, and electronic performance support tolls (EPST) that is delivered as stand alone software.
- external support: most basic type of performance support: job aid, the oven documents, etc.
- extrinsic support: the help that comes with softwares, or on line help. it requires that a worker would stop completely the work and focus on the info.
- intrinsic support: adapts to user’s needs. such as the help resources and tool bars for Microsoft. user uses the help while working and in some it does the correction for him.
Skill Up & Thrive 