Author: Rosenberg, 2001
this book address the e-learning issues from an industry ankle. the author uses a lot of useful example from real life with real people.
- in business: “it is a means to an end” for better: cost, productivity, income and so on.
- in context of business: “it is the process by which people acquire new skills or knowledge for the purpose of enhancing their performance”. and again for less cost and better revenue.
Training: “to facilitating and improving performance”. but training is used when there is a need to shape the learning, to achieve a certain goal then the instruction is used. it can be used in different ways: in classroom, via the phone, or PC including lectures, case study, drill and practice, simulation, laboratories and small group work. training has the following 4 elements:
- an intent to enhance performance in a a certain way.
- a design that reflects that instructional strategy.
- the media.
- a more formalized easement
but when we have a situation of learning we need to be careful if it requires information or instruction. Instruction means training and information means knowledge management:
- focus on specific learning outcome.
- purpose defined by instructors
- based on users’ needs and characters
- sequenced for memory retention
- contains presentation, feedback, practice, etc
- focus on specific organization or content
- purpose defined by users
- based on the characteristics of targeted users and particular knowledge
- sequenced for reference
- centered on effective presentation
- comprehensive approach
- information: to be up-to-day
- open culture: that employees share their knowledge
- effective technology: not too cost and does the work.